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ATTENTION: Please read our frequently asked questions carefully before contacting us. If you do not find the answer to your question, please send us an email to help@airwatch-store.com
When you place an order in your Airwatch Shop, it will be processed by our fulfillment centre within 1-2 days.
Standard shipping : Free of charge. Free Shipping.
Shipping time: United Kingdom-Canada-USA-Europe:5 to 8 working days
After purchase, you will receive a shipping confirmation email with a tracking number within 24-48 hours.
However, this email may have ended up in your spam folder. Please check it carefully before contacting customer service.
You will receive an automatic follow-up by email at each stage of the delivery of your order.
"Your satisfaction is our priority"
We ship only in United Kingdom-USA-Canada and Europe.
Yes, you can contact us via a contact form on this page: help@airwatch-store.com
Not at all. If you have received an SMS from us, please note that it is an automated message and we will never receive your reply. Please contact us by e-mail.
The box contains a connected Air Watch Pro, a detachable wrist strap, a charger and a user manual.
The AirWatch Pro is compatible with all Androids and iOS iPhones.
You can receive SMS/calls with the Airwatch Pro. However, you only have the option to reject the incoming call if you wish to do so.
Yes, with the AirWatch Pro elite you can accept and answer calls and also receive your SMS.
With the AirWatch Pro Care+ guarantee, you are protected against breakage, malfunction and theft. If you have any of these problems, we can only resend you the same product.
Yes, you can receive your messages and all notifications from your Android phone and IOS iPhones.
Yes, you can make phone calls with the AIRWatch pro.
It is possible that your order confirmation email has landed in your spam folder. Please check your spam folder. If you cannot find the confirmation email with your order number, please contact us at: help@airwatch-store.com
Please include the following information:- Email subject: My order numberWe will respond within 24 working hours.
Our staff will cancel your order and give you a full refund.If you are in arrears and your parcel has already been dispatched, we cannot take any action until we have received your order. At that time, we may be able to issue a refund after the item has been returned to our warehouse.We will respond within 24 working hours.
To find out where your parcel is/track your parcel, we invite you to access the "Track your order" page and enter the following information:- Your order number- The email address you used to make the purchaseTo access this page, simply click here.However, if you need more information about the status of your order, please contact customer service at the following Email: help@airwatch-store.com and we will ask you to provide the following information:- Email subject: Status of my order- Your order number and we will respond within 24 working hours.
When you place an order with different products, it is possible that several of our suppliers are involved. In addition, the individual items in an order are shipped separately to avoid high shipping costs due to excessive shipping weight.
It is therefore quite normal that you receive your shipments individually and at different times.
After purchase, you will receive a shipping confirmation email with a tracking number within 24-48 hours.
However, this email may have ended up in your spam folder. Please check it carefully before contacting customer service.
Your tracking number will not work directly when you receive the shipping confirmation email. It will be activated within 24-48 hours.
Don't worry, your order has already been shipped and will be delivered to your home.
We are sorry to hear that you have had a problem with your order.
If you have received a damaged or incorrect item, or are unhappy with your order, please contact customer services at: help@airwatch-store.com
If your order arrives damaged, please send us an email. The customer must contact customer service within 48 hours of receiving the order. The customer must include photos of the problem and a screenshot of the order confirmation email.
Exchanges must be made within 14 days of receipt of the order, with the date of the postmark as proof of receipt. Products that have been opened or returned damaged will not be exchanged.
We are happy to accept international returns. Returns must be postmarked within 14 days of receipt of order. No refund will be given for products that have been opened or returned damaged. Items marked as "end of series" cannot be returned.
Our central office is located in Le Mans, France. Our international warehouses are located in Eastern Europe and Asia. So contact us for the exact return address at help@airwatch-store.com
Please contact us within 48 hours of receiving your order so that we can rectify the fault. Please provide us with your order number and a photo of the defective item you received.
E-Mail: help@airwatch-store.com
Phone: +33626073856
Address: 88 Avenue Nogues, 72100 Le Mans. France.
